Threaded tickets
Each ticket keeps the full back-and-forth in one thread with status, priority, and category, so context never gets lost between replies or hand-offs.
Helpdesk
A help desk that ships with the platform.
Tickets, a searchable knowledge base, and live chat — including guest chat and tickets for visitors who aren’t logged in.
Threaded ticketsSearchable knowledge baseGuest chat & tickets
Live signal — support desk
#1042Can't verify my sending domain
OPEN#1039Import failed halfway through CSV
REPLIED#1036Where do I set quiet hours?
RESOLVEDKB · full-text search128 articles
01Tickets & knowledge base
Answer once. Let the KB answer forever.
Every request becomes a threaded ticket with status, priority, category, and agent assignment — backed by a searchable knowledge base, so the answers your team writes keep deflecting the next question.
Searchable knowledge base
Publish public articles organized into categories, with full-text search so customers find the answer before they ever open a ticket.
Helpful / not-helpful feedback
Readers mark whether an article helped, so you can see what lands and rewrite what doesn’t.
02Live chat, including guests
Real-time chat — even for visitors who never sign in.
Chat with signed-in customers or guests who never create an account. Sessions are routed to an agent by department and current load — always the least-busy — and re-queued automatically if an agent drops off. Every conversation lands in the shared inbox, so agents handle live chat right alongside your other channels.
Guest & authenticated chat Department & load routing In the shared inbox
Live chat · guestagent online
Hi — do I need an account to get help?
Nope. You're chatting as a guest right now.
Great. My last email bounced.
I've opened ticket #1043 — here's your private link to follow it.
/support/t/1043?k=priv_8f2a