Questions we get before you sign up.
The questions we are asked before someone signs up — about pricing, the channels, and what happens to your data.
How does the platform fee work?
There is a base platform fee for the platform and tooling. Adding managed volume waives part of it, and buying enough across all three channels waives it entirely. If you bring your own infrastructure you pay only the platform fee.
Does a longer billing term cost less?
Yes, and the discount differs by what you buy. The platform fee falls fastest on a long term; managed volume follows its own ladder per channel. The pricing page shows your actual blended saving as you build the plan.
What currency am I billed in?
Your organisation’s billing currency, which for Bangladeshi customers is BDT. Prices shown to you are already converted; taxes are not included.
Can I buy Masking and Non-Masking SMS together?
Yes. They are separate packages and you can hold one of each, along with a package in each WhatsApp category. Your allowance is the sum.
Do I have to use your SMS gateway?
No. You can bring your own SMTP server, SMS gateway and WhatsApp number, or use ours. Bringing your own means you pay the platform fee and settle traffic with your provider directly.
What is the difference between the WhatsApp categories?
Meta prices WhatsApp by template category. Utility covers order and account updates, Authentication covers login codes, and Marketing covers promotions. They are billed separately because Meta charges differently for each.
Can I send WhatsApp without a monthly package?
Yes — Pay As You Go tops up a wallet and bills per message, with no monthly commitment. It waives part of the platform fee in the same way a package does.
How fast do one-time codes arrive?
Verification codes go over WhatsApp Authentication, which is the fastest and cheapest route, and fall back to SMS when the number is not on WhatsApp. Delivery status is recorded per message.
Who can see my contacts?
Only your brand. Separation is enforced by the database itself rather than by application code, and a test proves it on every release.
Can I delete a customer completely?
Yes. Deleting a contact removes them everywhere in one step, and retention rules can run on a schedule so old data does not linger by default.
Can I run more than one brand on one account?
Yes. An account can cover several brands, and a volume subscription pools its allowance across them.
Still have a question?
Ask us directly — or build a plan on the pricing page and see the numbers for yourself.